PRIVACY POLICY

PRIVACY & DATA PROTECTION POLICY

Dear User, we’re delighted to have you here at ULTRA bet. You matter to us, so we handle your data securely to ensure the best possible experience on our platform.

This Privacy & Data Protection Policy (“Policy”) reaffirms ULTRA bet’s (“We”, “our”) commitment to protecting personal data of our customers, visitors, and interested parties (“User”, “You”). It is regularly reviewed to ensure compliance with laws, regulations, and new technologies, reflecting changes in our operations and business practices. Please review it frequently and check the update date.

By using the ultra.bet.br website (“Site”), You acknowledge and agree to all terms of this Policy. YOU ARE PROVIDING PERSONAL INFORMATION KNOWINGLY AND VOLUNTARILY THROUGH THE ULTRA BET WEBSITE.

Throughout this document, “ULTRA bet”, “we”, “our” refers to Suprema Bet LTDA (CNPJ 56.183.358/0001‑51), licensed by the Secretaria de Prêmios e Apostas do Ministério da Fazenda (“SPA/MF”) for fixed‐odds betting and online gaming in Brazil (Authorization No. 2.104‑20, issued Dec 30, 2024; published Dec 31, 2024). We are registered as a “Controller” in Curaçao and maintain your data on servers in Luxembourg and elsewhere.

 

CHILDREN UNDER 18

The ULTRA bet registration is ONLY allowed for individuals 18 or older who fully agree to this Policy. ULTRA bet provides adult entertainment services, implementing controls to prevent underage access.

If you are under 18, DO NOT REGISTER OR USE OUR SERVICES. If ULTRA bet detects false age information, your account will be deleted and any winnings forfeited, and we may report to authorities.

1. DATA WE COLLECT FROM YOU


 

Type of Data

Data Collected

Registration Data

Full name; date of birth; CPF number; email; phone.

Identification Data

Name; nickname; player registration ID; profile photo.

Digital Identification Data

IP address, port, device data (OS version), geolocation, timestamps of actions, accessed pages, session ID, cookies.

Banking Data

Bank account number; branch number; bank name.

 

For “Know Your Customer” (KYC):

Gender, phone, nationality, parents’ names, address, ID number, CPF, photo ID, selfie, and proof of address.

When We Collect:

  1. Site visits: digital data.
     
  2. Communication with us: registration data.
     
  3. Betting access: registration, banking, and ID data.
     
  4. Account verification: documents for withdrawals/deposits over limits.
     
  5. Behavior monitoring: identification, contact, financial, and gameplay data to prevent crime and meet legal obligations.
     
  6. Personalized offers: ID, gameplay, financial, pension, connection, and location data.
     
  7. Regulatory reporting: ID, gameplay, financial, pension, connection, location, and tax data.
     
  8. Promotions: ID and contact data (with consent).
     
  9. Quality & training: ID, contact, gameplay (legitimate interest).
     
  10. Responsible gaming: ID, support communications, gameplay, financial, addiction-related, and location data (legal obligations).
     
  11. Data transfers among ULTRA bet brands for internal operations.
     

You need a registered account and bank data in your name to deposit into your digital wallet.

We also collect digital logs for regulatory compliance and track all deposits/withdrawals. We may use surveys or third-party services for data collection.

 

2. LEGAL BASIS FOR DATA PROCESSING

  • Registration and identification data are processed based on your consent and legal obligations.
     
  • We use your data to:
     
    1. Manage your account;
       
    2. Enable platform gaming;
       
    3. Respond to your inquiries;
       
    4. Prevent unauthorized access (anti‑fraud);
       
    5. Notify you of service updates;
       
    6. Comply with gaming laws and licensing;
       
    7. Detect/report illegal activities (money laundering);
       
    8. Monitor responsible gaming;
       
    9. Identify fraudulent usage;
       
    10. Enforce terms of use;
       
    11. Conduct market research;
       
    12. Share with partners, advisors, lawyers;
       
    13. Share with social media (ads), unless you opt out;
       
    14. Share with identity/geolocation verification services;
       
    15. Share to national self‑exclusion databases;
       
    16. Share with gaming regulators;
       
    17. Send marketing, newsletters, policy changes;
       
    18. Fulfill data logging obligations.
       

Digital identification data is used to analyze user journeys, map heat areas, profile interest, improve services, and meet legal data-logging obligations.

If you refuse to provide required data, ULTRA bet may not fully deliver its services.

 

3. MARKETING

With consent, we can send direct marketing about our services and display tailored ads on social media. You may opt out or contact us to stop data sharing with social platforms.

Google Analytics

 collects digital data and cookies to track site usage; processed under U.S. privacy policy.

4. DATA ACCURACY

You are responsible for ensuring the accuracy and currency of the data you provide. We are not obliged to process data that may violate applicable laws or if the platform is used for illegal purposes.

 

5. ULTRA BET DATABASE

Your data belongs to us, accessed only by authorized professionals under confidentiality and relevance principles.

 

6. TECHNOLOGIES USED

  1. Cookies (refer to our Cookies Policy); disable via browser—may limit functionality.
     
  2. Similar technologies: tags, pixels, GPS (with your permission). Used lawfully and according to this Policy.

    Automated decisions based on geolocation may be used to enhance user experience legally.
     

 

7. DATA SHARING

Your data may be shared with:

  1. Courts or authorities as legally required;
     
  2. In corporate restructuring events (mergers/acquisitions);
     
  3. Approved tech partners and service providers;
     
  4. Data companies;
     
  5. Business partners, suppliers, subcontractors;
     
  6. Affiliates or third parties (under specific conditions like suppression lists);
     
  7. ULTRA bet members and service providers;
     
  8. Analysts and research firms;
     
  9. Financial operators.
     

Brazilian data: Shared with SPA/MF via SIGAP from Oct 1 to Dec 31, 2024, under legal requirement.

Anonymized data may be used for market research, press, advertising, and new projects.

International transfer: Data stored in Curaçao, transfers follow LGPD Art. 33 and GDPR compliance.

 

8. STORAGE PERIOD

  • Registration, ID & identity proof: 5 years after end of relationship (CDC & Law 14.790/2023).
     
  • Digital ID logs: 6 months (Marco Civil), extended to 5 years if linked to fraud investigations.
     
  • Activity data: 5 years post relationship; longer if fraud/AML issues arise.
     
  • If you self-exclude, same terms apply; during legal disputes, data retained for 6 years after resolution.
     

Servers may reside in Brazil or abroad; third-party processors must meet ULTRA bet’s security standards.

 

9. YOUR RIGHTS

You have rights to:

  • Access: know what personal data is processed.
     
  • Correction: fix incomplete/inaccurate data.
     
  • Anonymization: request pseudonymization of excess data.
     
  • Blocking: suspend processing of excess data.
     
  • Deletion: remove personal data, subject to legal exceptions.
     
  • Portability: transfer your data to another service.
     
  • Consent withdrawal: revoke consent at any time (may limit service availability).
     

Note: Only truthful data can be provided; requests for deletion may still be overridden by legal obligations (e.g. for data portability, research, legal compliance).

After storage periods end, data will be securely deleted or anonymized.

 

10. PORTABILITY & AFFILIATE PROGRAM (“Bet Club”)

If you follow an affiliate (“Club”) that leaves ULTRA bet, you can request data portability to the new platform via Support or at encarregado@suprema.group.

Your data were initially transferred with your explicit consent during registration. Contact us for more details.

 

11. HOW TO SELF‑EXCLUDE

To delete your account:

  1. Go to your profile on the Site;
     
  2. Click “Personal Data”;
     
  3. Choose “Delete Account”;
     
  4. Provide a reason;
     
  5. Confirm or cancel.
     

Accounts are deleted, but legal retention for 5 years applies, extended if fraud is found.

 

12. PROTECT YOUR DATA

We encourage you to:

a. Use strong passwords;

b. Use antivirus;

c. Keep your password secret;

d. Avoid written copies;

e. Always log out.

If suspect unauthorized access, contact us immediately. We never ask for full personal data via email with executable attachments or download links.

External links: You may be redirected to third-party sites with their own policies. We are not responsible for those.

 

13. SECURITY

We apply appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security. We are only liable if negligence on our part causes data breaches.

 

14. ABOUT THIS POLICY

We reserve the right to change this Policy at any time to comply with laws or business needs. Please review it regularly. If updates require new consent, you will be notified via your contact channels. If parts are deemed unenforceable, the rest remain valid.

Communications via email, SMS, instant apps, or digital means are considered valid unless stated otherwise in this Policy.

 

15. COMMUNICATION

Emails may notify us when you open them, if the feature is supported. We only send emails from ultra.bet.br or suprema360.bet domains.

If you have any questions regarding this Policy, you may contact us at encarregado@suprema.group. We aim to respond within 3 (three) business days.

 


 

PRIVACY POLICY - ULTRA bet