Responsible Gaming

RESPONSIBLE GAMING AND SELF-EXCLUSION

ULTRA bet prioritizes the well-being of its players and encourages responsible gaming practices. Responsible gaming, also known as Conscious or Safe Gaming, refers to an ethical and healthy approach to betting and gambling activities. It involves practices and behaviors that aim to ensure gambling is a safe form of entertainment, minimize risks and related problems, protect vulnerable players, and promote a secure gaming environment.

It is ULTRA bet’s responsibility to raise player awareness about best practices and the risks involved in gambling. We also promote educational campaigns and informational materials to clarify the dangers of uncontrolled gambling and emphasize the importance of conscious behavior.

RESPONSIBLE GAMING PRACTICES

Responsible Gaming can be considered a branch of Corporate Social Responsibility, with targeted guidelines for the gaming, lottery, and betting industries. ULTRA bet also commits to not advertising to individuals under 18 years old and refrains from using misleading language or portraying gambling as a solution to financial difficulties.

We recommend the following actions:

Treat gambling as a form of entertainment, never as a source of income.
Do not borrow money to gamble.
Do not use time or money intended for other purposes, such as household expenses or food, for gambling.
Only bet what you are willing to lose.
Avoid trying to recover losses, as this can create a snowball effect.
Monitor the time spent gambling and set Activity Alerts to be notified of your session duration.
Balance gambling with other leisure activities. If gambling becomes your only form of fun, it’s time to reassess.
Take regular breaks while gambling to avoid losing track of time and space.
Don’t blindly trust betting groups on Telegram, WhatsApp, or other social networks.
Avoid gambling under the influence of alcohol or when emotionally distressed, as this may impair your judgment.
Regularly assess how much time and money you invest in gambling.
Understand your odds of winning and how each product works.
Be aware that if you need support, you can contact an organization specialized in gambling-related issues.

HOW TO IDENTIFY PROBLEM GAMBLING / COMPULSIVE GAMBLING?

Though a minority, some players relate to gambling in a problematic way and do not see it as mere entertainment. These difficulties vary in nature and severity and may affect personal, social, and professional life.

Signs you may have a gambling problem:

Spending more time and money on gambling than your circumstances allow.
Difficulty controlling or stopping your gambling habits.
Arguments with family or friends about your gambling.
Losing interest in usual activities or hobbies, like going out or spending time with family.
Obsessively thinking or talking about gambling.
Hiding your gambling activities from others.
Trying to recover losses or gambling to solve financial problems.
Gambling until all your resources are exhausted.
Taking out loans, selling belongings, or neglecting financial responsibilities to fund gambling.
Placing high bets to feel the same thrill.
Neglecting work, studies, self-care, or family responsibilities because of gambling.
Feeling anxious, worried, guilty, depressed, or irritable.

GAMING MANAGEMENT AND MONITORING TOOLS

ULTRA bet provides tools to help players stay in control of their gambling activities:

DEPOSIT LIMITS

Players can set maximum deposit limits over a chosen period.

TIME-OUT (Break Period)

Temporarily locks the account for a set period.

SELF-EXCLUSION

Permanently excludes the account.

BETTING BLOCKING SOFTWARE

We recommend using software that blocks access to gambling platforms.

HOW TO USE THE TOOLS

To activate Deposit Limits or the Break Period, go to your profile settings and select “Deposit Limits” or “Recess (Time-Out)”.

Deposit Limits let users cap the amount of money they can deposit daily, weekly, or monthly, helping control spending before gambling starts.

Break Period (Time-Out) allows users to pause their gambling activity on ULTRA bet for a short time. During this time, the user will not be able to make new bets but can still withdraw any remaining balance.

I HAVE A GAMBLING PROBLEM AND NEED TO STOP. WHAT NOW?

GAMBLER SELF-ASSESSMENT TOOL

You can take a test for any type of real-money gambling. It’s based on the NODS-CLiP screening tool for Gambling Disorder (Volberg, R. A., Munck, I. M., & Petry, N. M., 2011).

If you’re worried gambling may be negatively impacting your life or others, these questions may help identify the issue.

You can take the online test here: https://psychology-tools.com/test/nods-clip

The more questions you answer “yes” to, the more likely you are experiencing gambling problems.

If you need help, contact: www.gamblingtherapy.org

I HAVE A GAMBLING PROBLEM

If you feel at risk of developing a gambling problem or believe you are currently experiencing one, please consider using the Self-Exclusion option. It will block your access to gambling activities for a specific period: 6 months, 1 year, 2 years, or 5 years.

If you recognize yourself in any of the listed behaviors and other recommended precautions are not enough, ULTRA bet advises contacting professional support organizations and requesting exclusion from the platform.

SELF-EXCLUSION

Self-exclusion is an option for those who want to stop gambling in casinos or sports betting platforms for a set period (minimum 18 months) or permanently and wish to be supported in this decision.

If you feel you are spending too much time or money on gambling, ULTRA bet allows you to request removal from our platform’s database.

To do this, go to your profile settings. In “My Profile,” look for “Self-Exclusion.”

Selecting this option will disable your gaming account on ULTRA bet for a chosen period (1 month, 6 months, or 1 year) or permanently. If you choose permanent exclusion, your tax ID will remain restricted from opening new accounts for 18 months.

Note: Self-exclusion does not prevent you from withdrawing any available funds.

CUSTOMER SERVICE

ULTRA bet offers 24/7 customer support. You may request account exclusion by providing:

Identity information to confirm your profile;
The chosen inactivity period: 1 month, 6 months, 1 year, or permanent exclusion.

Support will respond within 24 hours and guide you through any necessary withdrawals.

You can also inform our team that you may have a gambling issue, and we will assist you in the best way possible.

PERSONAL DATA

ULTRA bet is required by law to retain certain data for a specific period, as described in our Privacy Policy.

UNDERAGE GAMBLING

It is illegal for individuals under 18 to open an account or bet on ULTRA bet. We take this matter very seriously and conduct age verification for all customers using payment methods accessible to minors. Random checks are performed for other methods.

NOTE: ANY ACCOUNT HOLDER UNDER THE AGE OF 18 OR 21 (AS PER LOCAL LAWS) WILL HAVE WINNINGS CONFISCATED AND MAY BE REPORTED TO AUTHORITIES.

PROACTIVE MONITORING

ULTRA bet actively monitors gambling behavior. We use technology and data analytics to detect patterns that may indicate compulsive behavior, such as sudden increases in bets, long sessions, or incomplete self-exclusion attempts. These are reviewed by our support team, who may contact the player with guidance, recommend control tools, or suggest professional help.

TEAM TRAINING

Our support team is trained to identify and manage gambling risks. They receive ongoing education on how to recognize problematic behavior, provide empathetic support, and accurately communicate the resources available. We also conduct regular retraining in line with industry best practices and international player protection protocols.

I AM HAVING GAMBLING PROBLEMS

If you recognize any risk behaviors in yourself, we strongly recommend self-exclusion and reaching out to support organizations like:

This policy is reviewed annually, or sooner if regulatory or legal changes require updates, or internal ULTRA bet procedures are modified.